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For more in-depth questions, we advise that you either fill in the Contact form or send us an email explaining your situation. This is the best way that we can support you, and we will get back to you within a working day. For instructions on how to fill in the contact form, see below!

Discover the frequently asked questions

In our frequently asked questions, you can find information about orders and delivery as well as applicable technical information that is always useful to have. In case you have not been able to find an answer for your questions on the service page, please proceed to fill in the contact form.

Inspect the account pages

Looking for an update? If you are searching for any information, have a look at your account page. In the customer portal, you can locate your package, check your order history, and more! Use this special section of our website customized for you to monitor your latest actions.

Contact form

We ask that you start by filling in contact details that we can reach you through best. Please double-check your phone number and email before selecting a topic. Next, choose a topic that best matches your question. This will ensure that your question is directed to the appropriate department. Using this form is the most effective way for us to advise you or answer any queries you may have.

Can you not see our emails? Do always check your spam folder in case they have arrived there instead. We look forward to hearing from you!

You can find the order number in the confirmation email or on the account pages
For warranty we may need the barcode of the product as per Locating the Creality 3D printer's serial number barcode
Payment & Delivery

We are shipping from our local UK warehouse using DPD or Royal mail, the shipping costs are £ 4.2 incl VAT per order. Orders placed before 4 pm on a business day are dispatched the same day if all products are in stock in our UK warehouse. If products need to be imported from our EU warehouse, please allow an additional 7-12 working days before your order will ship.

During checkout you may choose any of the following payment methods.

Payment method Shipping costs Delivery time
PayPal £ 4.2 incl VAT 1 - 3 days
Mastercard £ 4.2 incl VAT 1 - 3 days
VISA £ 4.2 incl VAT 1 - 3 days
JCB £ 4.2 incl VAT 1 - 3 days
American Express £ 4.2 incl VAT 1 - 3 days
Bank Transfer £ 4.2 incl VAT 1 - 3 days

Why ReprapWorld?
  • Orders dispatched same business day
  • 3.000+ products in our assortment
  • More than 45.000 satisfied customers in over 40 countries
  • Secure payment for all payment options
  • Professional tech support (over 10 years 3D experience)
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